Warranty claims procedure

This warranty claims procedure is concerned with all goods, sold by PARTIZAN SECURITY s.r.o. located at: Kresomyslova 384/17, Nusle, 14000 Prague, Czech Republic.


In case of failures occurrence (hereafter referred to as “Warranty Claim”), rights of buyer will be applied in relation to this warranty claims procedure. Issues, which are not considered in the context of Warranty Claims Procedure, are regulated by legislation of the Czech Republic. Seller can make buyer familiar with Warranty Claims Procedure by any method, moreover, printed version of procedure can be provided by buyer’s request. This Warranty Claims Procedure is based on provisions of law № 89/2012 of Civil Code of the Czech Republic and law № 634/1992 “Protection of consumers”.

Seller is not responsible for faulty products in such cases:

  • If failure was discovered during purchase and due to this fact discount was agreed;
  • If it is already used item and its failure corresponds to the state of the use and wear that was discovered at the moment of its receiving by buyer;
  • In case, if failure appeared in the process of normal use or because of its nature (for example, termination of product’s life duration);
  • If failure was caused by buyer, particularly, during improper use, storage, incorrect maintenance, interference of buyer or mechanical damage;
  • If failure was caused by external conditions (force majeure), independent of seller.

2. Making of warranty claims

Buyer submits warranty claims to seller by means of electronic mail rma@partizanstore.eu. Information about receiving of buyer’s warranty claim will be sent to electronic mail of buyer.

Buyer must prove, that he has right to make warranty claims, particularly, justify the date of purchase, providing payment document, confirmation about obligations of seller in the form of warranty paper, or in other proper way. Buyer does not have right to complain about faulty product, which was discovered in the past and rational discount of sales price for these goods was given.

In case, if right exercising on making of complaints is very inconvenient for buyer, particularly, if goods cannot be delivered to seller in usual way, furthermore, if product is embedded or is a part of immovable property, seller will be evaluating failure of purchase on the spot, which was agreed with buyer. In this case, buyer has to provide all necessary assistance to seller.

Form of warranty claiming

3. Right exercising period

Buyer is entitled to exercise his rights related to goods with improper quality during 36 months from the moment of goods receiving. In case of second-hand goods, right exercising period against improper quality of goods could be reduced to 12 months. This reduction of period will be indicated in warranty paper, purchase receipt or shipping paper by seller.

Since termination of above mentioned period, it is forbidden to make warranty claims, apart from agreement of both parties, or in case, if seller or producer provides buyer with separate warranty about quality of goods, going beyond the legal obligations.

If buyer makes warranty claim, warranty period will be suspended, moreover, warranty period for making warranty claim will not be spread on the period of goods repairing and when buyer cannot use purchased goods.

Buyer understands that in case of product replacement under warranty claims procedure, new right exercising period for making warranty claim under warranty obligations is not established. Period is terminated after 36 months from the moment of purchase of the basic warranty compliance goods. Warranty period is not the same as determination of life duration of goods. Life duration of goods depends on its qualities, maintenance, intensity and form of exploitation.

4. Settlement of warranty claims

Seller must make decision about settlement of warranty claims during three working days. This period does not include time, which is necessary for expert evaluation of the failures. Seller is obliged to provide buyer with written confirmation of indicated date and place of warranty claiming, characteristics of probable failures and required by buyer method of its elimination, information about how buyer will be informed about settlement of warranty claims. Warranty claiming, including failures elimination, must be regulated during 30 days from the day of warranty claiming, if longer period has not been agreed. If the last day of warranty claiming period is Saturday, Sunday or Holiday, it is postponed till next working day. Missed deadline is essential breach of sale agreement. Seller must provide buyer with written confirmation of period and way of warranty claims settlement. Buyer must not change chosen way of warranty claims settlement without consent of seller, apart from cases, when chosen way of solution cannot be found on time or in general.

Buyer has to take away claiming goods during 30 days from deadline of warranty claims settlement. After this period seller has right to collect rational payment for goods’ storage, or to sell it by himself. At the same time, seller is obliged to inform buyer about his intentions in advance and give him rational additional time for receiving of goods.

5. Quality on receiving

Goods are transferred from buyer to user in accordance with regulation §2161 of Civil Code of the Czech Republic, which mean the following:

  • goods have characteristics, which were negotiated between buyer and seller, and in case of absence of such agreement, goods have characteristics, described by seller or producer, or characteristics, described in advertising products;
  • goods are suitable for the use with aims described by seller;
  • goods are provided with declared quantity, measure, amount;
  • goods correspond requirements of legislation of the Czech Republic.

In case, if goods on purchase do not correspond to above mentioned requirements, buyer has right to get new goods without failures, and if it is possible, taking into account special features of goods. If indicated failure concerns only a part of product, buyer may require replacement of this part. If it is impossible, buyer has right to terminate sale agreement and require money back in full scale of purchase price. If this process is impossible considering special features of goods, buyer has right to get free repair.

In case, if buyer is not going to terminate sale agreement and use his right to get new goods without failures, replacement of its part or repair, buyer can require discount of purchase price. Buyer can also require discount, if seller cannot provide goods without failures, replace damaged part or repair it, as well as if seller does not provide goods without failures during agreed period, or provision of goods without failures is impossible for producer of goods.

In case, if failure appears during exploitation of goods in period till 6 months from the moment of its receiving, it will be considered, that product had failure on receiving.

6. Responsibility of seller for failure, which is essential or not essential breach of the sale agreement

Responsibility of seller for faulty products, which are essential or not essential breaches of the sale agreement, concerns failures that appeared during 36 months from the moment of goods receiving, namely, failures without applied liability of seller due to p.5.

Failure considers as essential breach of the sale agreement, when buyer would not sign sale agreement, if he had forecasted this fault before signing. In all other cases it is considered that failure is not essential breach of the sale agreement.

If failure is essential breach of sale agreement, buyer has right to get new goods, elimination of failures, discount, or he may terminate sale agreement (with the right to refund purchase price in full). If failure is not essential breach of sale agreement, buyer has right to eliminate failure or to get discount.

Buyer has right to get new goods, eliminate the failure, get discount or terminate sale agreement, independently of failure type, moreover, if goods are impossible to use or they have large number of failures.

7. Repeated appearance of failures

Buyer has right for supply of new goods, replace of details, rational discount of price or to terminate sale agreement, if repeated appearance of failures is inevitable or number of failures increases during proper use of goods.

Repeated appearance of failure – when the same failure, which was eliminated by warranty at least two times, appears again.

The matter does not concern the situation when the new failure appears on product after previous repair. Large number of failures includes at least three different failures that appear during warranty claiming.

8. Costs of warranty claiming and resolution of disputes

If warranty claiming is accepted by buyer, user has right to recover rational costs related to making complaints.

If seller does not accept warranty claiming, buyer has right to apply to legal expert in the relevant field and to submit an application to get independent professional expertise of goods’ failures.

If buyer and seller do not reach an agreement, buyer has right to apply to existing systems of non-judicial solutions of consumer disputes (for example, www.vasestiznosti.cz) or to appropriate court.

9. Warranty of quality assurance

If seller, besides his legal obligations, provides quality assurance, its compliance is regulated by this warranty claims procedure, if something else was not discussed in warranty paper or sale agreement does not define it in some other way.

Warranty claims procedure enters into force on April 25, 2016.

Data processing agreement

I hereby grant this conscious, free, serious and unconditional consent to the processing of personal business data by PARTIZAN SECURITY s.r.o. Company, ID: 28909437, with the office registered at Kresomyslova 384/17, Nusle, 14000 Prague, Czech Republic, registered in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 152541 (hereinafter referred to as "the Administrator"). By granting consent, I declare that I understand the content, extent and consequences of the consent given below.

Consent is given to the Administrators to send marketing messages about the products, news, and updates to always have up-to-date information and to make full use of the services the Administrator offers. I agree that the Administrator is authorized to send a business message corresponding to the content specified above to my e-mail address.

The consent authorizes the Administrator to process these personal data: name, surname, e-mail address in tha name to meet the above-described purposes.

I am aware of my rights, which are as follows:

- Withdraw any of the above permissions at any time by sending information about the withdrawal of consent to the sales@partizanstore.eu email address;

- Request the Administrator for information about the processing of my personal data, and the Administrator is to provide me with this information without any delay;

- Submit a complaint to the Supervisory Authority; the Supervisory Authority is the Office for the Protection of Personal Data, Pplk. Sochora 27, 170 00 Praha 7 (www.uoou.cz);

- Request deletion of personal data in case of withdrawal of consent to the processing of personal data;

- Request correction of inaccurate data regarding myself;

- Require a limitation of processing if I believe that the Administrator is processing inaccurate data regarding my person for the time necessary for the Administrator to verify the accuracy of the personal data;

- To be informed of any corrections or deletions of personal data or limitation of the processing which the Administrator performs concerning myself;

- Obtain personal information about me that I have provided to the Administrator in a structured, commonly used and machine-readable format, and the right to pass this information to another manager without the current Administrator.

I can apply my rights to the Administrator by sending a written notice to the Administrator or by sending this notification to the email address sales@partizanstore.eu

Processing is done by the Administrator manually as well as automatically. However, there will be no automated decision making or profiling.

I am aware that the Administrator is under no obligation to appoint a Data Protection Officer and is not obliged to do so by his own decision.

I agree that the Administrator is authorized to disclose personal information to third parties if it is necessary for the purpose. I am aware that at my explicit request, the Administrator is ready to send me a list of processors to my e-mail address I am also aware that in the context of disclosure to processors, my personal data may be transferred to another EU country, as well as outside the European Union, under the terms of the Privacy Policy.

This consent becomes valid from the date of it’s submittance for the period of 10 years. The Administrator is authorized to process my data to the above extent for the duration of this consent. I acknowledge that after the expiration of the consent, the Administrator will no longer be authorized to contact me and to process my data based on this consent.